Delivery

Quick delivery, guaranteed

At Assured Composite, we aim to dispatch all products within one-three working days. The cut-off time for processing orders is 11:00 am Monday–Friday.

All deliveries will be made between the hours of 7:00am–7:00pm Monday–Friday.

Once an order has been placed, dispatched or ready for collection you will be notified.

Collection – The customer must take into account the size of the order and use an appropriate vehicle when collecting from our warehouse. Manual loading and securing loads is the responsibility of the customer.

Palletised Deliveries/3m+ Lengths – Deliveries are kerbside only. It is the customer’s responsibility to provide help offloading products when being delivered. We strongly advise you to wear PPE where applicable.

Accepting Delivery – The customer must be present to sign the delivery note. Any signs of damaged, missing or incorrect pieces must be stated on the delivery note or the customer must refuse delivery and contact us within 12 hours. Photographic evidence will be taken by our driver. A signed delivery note without notations represents acceptance of the complete order in perfect condition.

For deliveries internationally please get in touch with our team.

To view our full delivery charges please click here.

To view our terms and conditions for deliveries and collections please click here.

Returns Policy

The seller and the buyer have the right to cancel the contract at any time even when the order is being processed.

The buyer has a 14 days returns policy. The buyer must notify the seller by email with proof of purchase within 7 days if they wish to return product(s).

Bespoke/specially manufactured product(s) are not included in the 14 days returns policy.

The seller does not refund any bespoke/specially manufactured product(s) unless damaged or faulty. The seller has the right to charge the full invoice on bespoke/specially manufactured product(s) ordered.

The seller has the right to charge a restocking fee on all product(s) returned. This includes re-packaging, checking the product(s) thoroughly and administration charges.

The buyer is responsible for returning the product(s) unless otherwise agreed in writing with the seller.

It is the buyers responsibility to return all product(s) in the same condition they received them in. Any marks, damages or missing parts the buyer will be responsible for, even when in transit. The seller will not accept any returns that have been stored outdoors.

The buyer will receive a full refund on the product(s) minus the original delivery charge, re-packaging, checking the product(s) thoroughly, administration charges, worldpay or credit card surcharges, any damage and any missing parts (if applicable). If the buyer has not been charged delivery then the seller has the right to still minus this from the refund given. If the seller is at fault for the return then the seller will refund the delivery charge to the buyer.

All returned faulty product(s) will be fully inspected and the buyer will be notified of the refund or replacement product(s), if any. All returned non-faulty product(s) will be fully inspected and subject to them being in sellable condition the buyer will be refunded accordingly.

The buyer will be notified of any charges before the refund is processed by the seller. Refunds can take upto 7 days to process.

Any product(s) that has not been collected by the buyer or delivery has not been accepted by the buyer after 14 days will lose their 14 day returns policy.

Any product(s) returned out of the 14 day policy the seller has the right to refuse the return.